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Duke City Ledger

311 in Albuquerque

How to reach the city when something's wrong, what people call about, and the strangest calls we've read.

How to use 311

  • Call 311, or 505-768-2000.
  • Or report it online or in the ABQ311 app.
  • An emergency? Call 911.

Problems where you rent

Call 311 about things like no heat or AC, leaks, mold, bugs or mice, wires showing, or something about to fall apart. A city inspector can come look. The city can order the owner to make repairs. If a place isn't safe to live in, it can order everyone out.

Write down the number 311 gives you. It's how you check on your problem later.

3-1-Huh? Albuquerque's weirdest 311 calls

Every month the Ledger reads through the calls people make to the city's 311 line and picks the strangest. Each one is here in full, in the caller's own words, with the city's reply. Names, numbers and exact addresses are taken out.

September 2026

  1. A 3D re-creation: a small Chihuahua-type dog sitting on the sunlit curb at the Albuquerque Sunport's departures level, seen through out-of-focus cell bars.

    Call no. 1

    Breaking: an arrest at the Sunport. The suspect is a very good boy.

    Animal welfare · September 17, 2026 · near Sunport Boulevard and Yale Boulevard SE

    The call

    “the dog is currently at the apd police sub station here at abq sunport and needs to be picked up. it is currently detained in a holding cell … Purpose of Call: dog pick up request … Detailed Description of Dog: medium breed … Demeanor: detained”

    Closed the same day.

    No mugshot, sadly. Case paws-ed.

    Photo: Christian David, CC BY-SA 4.0 · 3D re-creation: Duke City Ledger.

    Seen a weird 311 call? Send it to us. Your call? Ask us to take it down.

  2. A close-up portrait of a rooster with a bright red comb.

    Call no. 2

    A rooster crowed at 6:35 on a Saturday, and one Burqueño had a LOT to say about it.

    Animal welfare · September 12, 2026 · near Phyllis Street and Evangeline Court NE

    The call

    “6:35 in the $%&>$# morning and I'm awakened by a #'$% rooster!!!!!!! On a Saturday morning????? Really??? Why are we still putting up with this???? Why can't you people do something about this????”

    The city's reply

    “Please refer to the following link. [link] Thank you.”

    Closed the same day.

    Cock-a-doodle-don't.

    Photo: Clément Bardot, CC BY-SA 4.0.

    Seen a weird 311 call? Send it to us. Your call? Ask us to take it down.

  3. A 3D re-creation: a folding card table set up as a lemonade stand, with a yellow gingham cloth, a teal drink cooler, cups and lemons, on a residential parkway on 14th Street beside a speed-limit sign.

    Call no. 3

    A lemonade stand got reported to the city. Its crime? Being run by a grown-up.

    Consumer health · September 23, 2026 · in Northeast Albuquerque

    The call

    “Reports an adult operating a lemonade stand in front of the address listed, says this is the 2nd time they have witnessed this, and are currently unsure whether they have a temporary food permit or require a business license, but requests an investigation as it is an adult operating this stand directly in front of their property on a residential street.”

    The city's reply

    “The case has been completed by the City's Environmental Health Department.”

    Closed in 1 day.

    When life gives you lemons, someone files a report.

    Photo: John Phelan, CC BY 3.0 · 3D re-creation: Duke City Ledger.

    Seen a weird 311 call? Send it to us. Your call? Ask us to take it down.

  4. A 3D re-creation: a huge curbside pile outside an adobe house in Barelas: two stacks of mattresses, two sofas, armchairs, a cat tree, stoves, a fridge, a water heater, dishwashers and tables.

    Call no. 4

    One 311 request. Sixteen mattresses. We have questions.

    Large item pickup · September 2, 2026 · near Brenda Street and Montgomery Boulevard NE

    The call

    “Can we get large item pick up inn bone yard 4 backboards, 16 mattresses,6 sofas , 5chairs , 4 entertainment centers,1 fridge 2 dishwasher , large cat tree, bed frame, water heater, 2 stoves, 4 coffee table, and 5 end tables.”

    Closed the same day.

    Sixteen mattresses? We'll sleep on it.

    Photo: Chris English, CC BY-SA 3.0 · 3D re-creation: Duke City Ledger.

    Seen a weird 311 call? Send it to us. Your call? Ask us to take it down.

  6. A small herd of goats and sheep standing in dry brush.

    Call no. 6

    In a month of 311 complaints, one call was pure joy.

    Open space · September 8, 2026 · near Barelas Road and Cromwell Avenue SW

    The call

    “Caller wanted to voice her support to whoever decided to use goats and sheep to clear up the Bosque. She states they had over 100 animals out over the weekend and the Bosque looks great!”

    The city's reply

    “Thank you for the positive feedback! We love this program also. Very successful and less invasive than other methods.”

    Closed in 8 days.

    Truly the GOAT of city programs.

    Photo: USFWS Pacific Southwest Region, public domain.

    Seen a weird 311 call? Send it to us. Your call? Ask us to take it down.

311 by the numbers

What people ask the city to fix, and how long it takes. Counts never show a request's words or address. Counted through October 23, 2026. Week by week and month by month in the snapshots.

Requests opened and closed each week
02,5005,0007,50010,000Apr 13May 4May 18Jun 1Jun 15Jul 6Jul 20Aug 3Aug 17Sep 7Oct 12Opened, Apr 13: 5,395Opened, Apr 20: 5,574Opened, Apr 27: 5,271Opened, May 4: 5,406Opened, May 11: 6,056Opened, May 18: 5,762Opened, May 25: 5,011Opened, Jun 1: 6,140Opened, Jun 8: 5,979Opened, Jun 15: 5,425Opened, Jun 22: 6,598Opened, Jun 29: 6,559Opened, Jul 6: 6,320Opened, Jul 13: 6,119Opened, Jul 20: 6,243Opened, Jul 27: 6,138Opened, Aug 3: 6,286Opened, Aug 10: 5,558Opened, Aug 17: 5,837Opened, Aug 24: 5,502Opened, Aug 31: 5,520Opened, Sep 7: 4,756Opened, Sep 14: 5,496Opened, Sep 28: 6,014Opened, Oct 5: 5,496Opened, Oct 12: 4,5705,3954,570Closed, Apr 13: 5,300Closed, Apr 20: 5,461Closed, Apr 27: 5,212Closed, May 4: 5,508Closed, May 11: 5,729Closed, May 18: 5,491Closed, May 25: 4,919Closed, Jun 1: 5,926Closed, Jun 8: 6,181Closed, Jun 15: 5,205Closed, Jun 22: 6,175Closed, Jun 29: 6,481Closed, Jul 6: 6,482Closed, Jul 13: 6,051Closed, Jul 20: 5,886Closed, Jul 27: 6,295Closed, Aug 3: 6,153Closed, Aug 10: 5,566Closed, Aug 17: 5,420Closed, Aug 24: 5,336Closed, Aug 31: 5,737Closed, Sep 7: 4,797Closed, Sep 14: 5,472Closed, Sep 28: 7,876Closed, Oct 5: 5,911Closed, Oct 12: 4,6114,611
  • Opened
  • Closed

Weeks run Monday to Sunday in Albuquerque time.

Show the numbers
Week startingOpenedClosed
Apr 135,3955,300
Apr 205,5745,461
Apr 275,2715,212
May 45,4065,508
May 116,0565,729
May 185,7625,491
May 255,0114,919
Jun 16,1405,926
Jun 85,9796,181
Jun 155,4255,205
Jun 226,5986,175
Jun 296,5596,481
Jul 66,3206,482
Jul 136,1196,051
Jul 206,2435,886
Jul 276,1386,295
Aug 36,2866,153
Aug 105,5585,566
Aug 175,8375,420
Aug 245,5025,336
Aug 315,5205,737
Sep 74,7564,797
Sep 145,4965,472
Sep 286,0147,876
Oct 55,4965,911
Oct 124,5704,611
Top topics this week
05001,0001,500Solid Waste - Large Item P…Solid Waste - Large Item Pick Up: 1,3291,329Solid Waste - Missed Trash…Solid Waste - Missed Trash Pickup: 737737Solid Waste - Trash/Recycl…Solid Waste - Trash/Recycle Cart: 590590Animal Welfare Field Dispa…Animal Welfare Field Dispatch: 181181Planning-Weed & Litter FOR…Planning-Weed & Litter FORM LETTER(Res): 124124Solid Waste - CommercialSolid Waste - Commercial: 116116Planning - Code Enforcemen…Planning - Code Enforcement/ Zoning: 101101Abandoned VehicleAbandoned Vehicle: 100100Animal Welfare - OtherAnimal Welfare - Other: 9999Solid Waste - GraffitiSolid Waste - Graffiti: 8888Homeless EncampmentHomeless Encampment: 7070Solid Waste - OtherSolid Waste - Other: 6767

Oct 12 to Oct 18. The 12 largest of 102 topics.

Show the numbers
Topic, as the city names itRequests opened
Solid Waste - Large Item Pick Up1,329
Solid Waste - Missed Trash Pickup737
Solid Waste - Trash/Recycle Cart590
Animal Welfare Field Dispatch181
Planning-Weed & Litter FORM LETTER(Res)124
Solid Waste - Commercial116
Planning - Code Enforcement/ Zoning101
Abandoned Vehicle100
Animal Welfare - Other99
Solid Waste - Graffiti88
Homeless Encampment70
Solid Waste - Other67

How long requests take

Requests closed Sep 26 to Oct 23, by topic, slowest first. A topic with fewer than 30 closed requests is left out.

Planning - Substandard Housing Condition 141 0% 79%
Planning - Uniform Housing Code 75 1% 75%
Planning - Code Enforcement/ Zoning 419 1% 65%
EHD Urban Biology - Mosquito Service Req 47 26% 64%
Planning-Weed & Litter FORM LETTER(Res) 478 0% 61%
Fire - Other 62 8% 60%
DMD - Storm NON URGENT 51 20% 53%
Planning - Other 325 1% 50%
Planning - Illegal Dumping on Priv Prop 78 0% 49%
Planning - Micro Mobility (E-Scooters) 30 0% 47%
Abandoned Vehicle 364 48% 15%
DMD-Traffic Signs and Markings 38 84% 8%
EHD Noise/Mold Complaint 38 84% 8%
Senior Affairs - Service Requests 79 71% 8%
Transit - Other 62 60% 6%
EHD Urban Biology - Wildlife 48 40% 6%
Zoo/Aquarium/Garden - Other 46 96% 4%
Police General FAQ 94 91% 4%
Solid Waste - Encampment/Illegal Dumping 132 95% 4%
DMD - Street NON URGENT 204 92% 3%
Planning - Business Registration Compla 32 0% 3%
Non City Request General FAQ 106 96% 3%
Senior Affairs - Referral Requests 37 89% 3%
GSD - Parking 86 77% 2%
EHD Environmental Health - Other 54 94% 2%
Human Waste 56 91% 2%
DMD-Traffic Neighborhood Issues 71 92% 1%
Animal Welfare - Other 419 96% 1%
Animal Welfare Lost 93 99% 1%
ACS - Other 186 98% 1%
DMD - Parking 225 81% 0%
PARKS-Park Maintenance 226 79% 0%
Homeless Encampment 262 99% 0%
Solid Waste - Graffiti 343 100% 0%
Solid Waste - Other 357 99% 0%
Animal Welfare Field Dispatch 812 100% 0%
Solid Waste - Large Item Pick Up 5,306 100% 0%
ITSD - Computer Issue (ISD) - Fiber 206 29% 0%
Solid Waste - Clean City - Other 34 82% 0%
DMD - Construction Services 42 83% 0%
Police - Other 70 93% 0%
HHH - Health Housing Homlessness -Other 31 94% 0%
GSD - Facility Maintenance 97 97% 0%
PARKS - Needles 36 97% 0%
Solid Waste - Commercial 549 100% 0%
Solid Waste - Trash/Recycle Cart 2,832 100% 0%
Solid Waste - Missed Trash Pickup 5,293 100% 0%
Solid Waste General FAQ 322 100% 0%
Animal Welfare - Officer Contact Request 102 100% 0%
Animal Welfare General FAQ 99 100% 0%
DMD - Street URGENT 44 100% 0%
CCC - Other 35 100% 0%
SeeClickFix - SCF Aggressive Dog 33 100% 0%

A request is what someone asked the city for, not what the city found. Closed means the city marked it closed and does not say how. How long requests take counts only requests that were closed, so the ones still open are not in those figures. The city's records list some requests more than once; the Ledger counts each request once. Source: City of Albuquerque 311 records, counted through October 23, 2026.